The Fine Print
Terms of Service
Plain language. No gotchas.
Booking and payment
When you submit a booking request, you are asking us to schedule a cleaning - nothing is charged at booking time. We confirm availability and final pricing before the visit. Payment is due when the cleaning is completed, unless we agree otherwise in writing.
Cancellations and rescheduling
Life happens. You can cancel or reschedule up to 24 hours before your visit at no charge. Cancellations with less than 24 hours notice may carry a $50 cancellation fee, and late reschedules a $25 fee, because the cleaner has already reserved your time.
What we need from you
Please make sure we can get in on time (access codes, gate codes, or someone home), that pets are secured, and that the home is in a condition we can clean - we are cleaners, not movers or organizers. If a home needs significantly more work than booked, we will tell you before starting and may adjust the price with your approval.
Satisfaction guarantee
If something is not right, tell us within 24 hours of the visit and we will come back to make it right at no charge. That is the deal.
Our cleaners
Cleaners who work through Madison Maid are independent professionals. We vet them, but the cleaning agreement for each visit is between you and Madison Maid.
Changes to these terms
We may update these terms as the business grows. The version in effect when you book is the one that applies to that booking.
Questions about these terms? Reach us through the contact page.